100% COLOMBIAN DESIGN AND MANUFACTURING
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Continue shoppingWARNING: The User understands that the use of this tool means acceptance of this Legal Notice, as well as the general conditions of use.
The following Terms and Conditions constitute an agreement for all users who visit and/or purchase on our website www.vergaracollection.com. Vergara Collection is a trademark registered in Colombia owned by Comercializadora VC SAS, which is duly registered with the Chamber of Commerce of Bogotá. For the purposes of this document, when the trademark “Vergara Collection” is mentioned, it should be understood that it is the same as if it were mentioned on its own behalf by Comercializadora VC SAS.
By visiting our website, the client accepts all the practices and terms described in the following document. If you are under 18 years of age, it is your obligation to inform your parents or guardians about the Terms and Conditions of this website. Vergara Collection reserves the right to make, at any time and without prior notice, modifications to the presentation and configuration of the page, as well as to its contents and services. Vergara Collection has the possibility of obtaining magnetic records in order to have proof of the operations and/or transactions carried out by the user. In addition, we reserve the right to carry out subsequent verifications of any transaction carried out by the user, as well as to request confirmation of the transaction by the user.
Vergara Collection is able to reject purchases made by the customer, either partially or totally, of any order presented on the page. In such case, we will recognize the customer the money corresponding to the value of the rejected transaction.
Vergara Collection is a multi-brand store that represents and distributes products from Colombian brands. Vergara Collection has authorization from each of the respective brand owners, both to distribute and sell their products in Colombia and abroad, to use their graphic material, use their name and logo, and everything that involves the sale of their products. As we are only distributors and not directly linked to the manufacture and production of the products, we have no direct responsibility for product quality claims, nor can we make changes or modifications to designs or materials. As distributors, we are responsible for helping to manage, with each of the brands, any claim or dissatisfaction that the customer may have with the product.
All orders are subject to a validation process of inventory, payment method and personal data. Orders that do not comply with this validation process may be rejected. The result of the validation will be informed to the customer via email and if money has been debited, the refund will be made to the same payment method.
Once the user has placed their order, they will receive a confirmation email with the details. This email does not mean that your order has been accepted, it is only a confirmation that we have received it. After the payment has been accepted by the payment platform, PAYU or PAYPAL, and the availability of merchandise confirmed, the user will receive a second email confirming that their order is being prepared. The estimated preparation time for orders after being accepted by us is between 1 and 3 business days. The user will receive a third email once we have dispatched the merchandise by one of our authorized transport companies. This email will send information about the date of departure of the order and the tracking number to be able to track it with the carrier. It is the user's responsibility to verify that the packaging of the order they receive is not altered or manipulated, and if they observe anything unusual, they should contact us immediately.
The user must take into account that the items are not reserved until the payment of their order has been completed, therefore, they must be aware that the products in their shopping cart can be purchased by other customers. Vergara Collection reserves the right to accept an order, for example, if we are unable to obtain authorization for payment, the ordered items are out of stock or do not meet our quality control standards, or if it does not meet the eligibility criteria set out in the Vergara Collection Terms and Conditions. When the Vergara Collection team cancels a paid order, they must send a notification to the customer within a maximum of 3 business days and are obliged to offer an exchange for another product or a refund of the money.
Vergara Collection is located in the city of Bogotá, but ships to over 150 countries worldwide. Prices in Colombia are shown in Colombian pesos, while prices outside of Colombia are shown in US dollars. Vergara Collection reserves the right to set prices in Colombian pesos and US dollars according to our price list. The Colombian peso and US dollar price list is not necessarily equivalent to the exchange rate between the two currencies. Prices are subject to change in response to commercial factors.
Colombian sales tax will be charged on all orders shipped within Colombia. Orders shipped outside of Colombia will be exempt from VAT.
Customers are responsible for any import duties or tax costs charged by the order's destination country. The shipping company chosen for your delivery will invoice you for this additional cost upon arrival of the product in the destination country.
The payment platforms used by the Vergara Collection website are PAYU and PAYPAL, both recognized and certified internationally. The user can verify all the terms and conditions of each of these payment platforms at the following links https://legal.payulatam.com/ES/terminos_y_condiciones_compradores.html https://www.paypal.com/us/webapps/mpp/ua/legalhub-full
The Vergara Collection website accepts different credit cards such as Visa, MasterCard, American Express and any other method displayed on the payment platform. The payment platform reserves the right to confirm that the use of the credit/debit card is your property or that the owner has authorized it if the credit/debit card is not yours. For security reasons, all information provided by cardholders is subject to validation checks and authorization by the card issuer. Delays or non-delivery of your order may be due to lack of confirmation of your payment. Vergara Collection is not responsible for delays in your orders due to lack of confirmation of your payment.
The Vergara Collection website complies with all electronic security standards. All payment transactions on this site are processed.
Promotion codes are non-transferable and cannot be exchanged for cash. Discounts offered with promotion codes cannot be combined with other discounts, the website will choose the highest applicable discount. They cannot be redeemed after the expiration date has passed.
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