National and international shipping

At Vergara Collection , we are committed to offering the best delivery times for your convenience. We understand how important it is for you to receive your order without unnecessary delays. Below we detail our shipping terms and conditions:

Shipping in Colombia

  • Partnerships with Certified Operators : We work with various certified operators and shipping companies to ensure the safe delivery of your order.
  • Responsibility in Case of Loss : In the event of loss of the merchandise during transport, Vergara Collection will assume responsibility and will be responsible for replacing the merchandise or refunding the money. Once the order has been delivered to the address previously entered in the shipping information, the customer will be responsible for the merchandise.
  • Shipping Costs : The shipping cost for purchases on our website within Colombian territory is $12,000 Colombian pesos and must be paid before the order is shipped. We offer free shipping for purchases over $200,000 Colombian pesos.
  • Delivery Time : Delivery times vary depending on the destination, with our point of origin being our store in Bogotá. On average, delivery times can range from 1 to 3 business days for major cities, and 3 to 5 business days for smaller cities.
  • Express Shipping in Bogotá : We offer an express shipping service in Bogotá for an additional cost of $17,000 Colombian pesos. This service guarantees same-day delivery if the order is placed before 3pm.
  • Pick up in Store : You can also choose to pick up your order at our store located in Bogotá, at Calle 93B #13-30, Monday through Saturday from 10am to 7pm. This service is free of charge.

Shipping outside Colombia

  • Partnership with Federal Express : For shipments outside of Colombia, we have a partnership with Federal Express. Delivery times vary depending on the destination country.
  • Responsibility and Delivery Times : Delivery times provided by Federal Express are not the responsibility of Vergara Collection . The times mentioned are an average and do not contemplate delays due to eventualities or incorrect information in the delivery address.
  • Additional Costs and Duties : We are not responsible for shipments where the customer has provided incomplete or incorrect delivery address information. In these cases, the customer must assume all additional costs related to delivery. The customer is ALWAYS responsible for paying all taxes and duties applicable at the destination.
  • Free Shipping : We offer free shipping outside of Colombia for purchases over $200 USD or $200 EUR. Duties and taxes assessed by customs are the customer's responsibility. Free shipping applies to merchandise only, excluding taxes, duties, gift cards, and oversized shipping charges.

By placing an order at Vergara Collection , you agree to these shipping terms and conditions. If you have any questions or concerns, please feel free to contact us through our customer service channels.